Privacy Policy

BADA is committed to protecting customers' personal information when using services on the website https://giacongbienap.com/.

​

Purpose and scope of information collection
We collect customers' personal information to:

- Provide products and services to customers.

- Send notifications about transaction activities on the website.

- Prevent fraudulent acts or misuse of information.

- Support customers in special cases.

- Improve service quality and optimize shopping experience.

- Conduct surveys, upgrade website content and interface.

- Send advertising, promotional, and marketing information related to BADA products.

​

1. Scope of information use:
   BADA collects Customer Information mainly for the purpose of supporting and maintaining contact with customers such as:
   Confirming and completing orders, notifying about order status.

   1. Maintaining contact with users, answering customer questions related to BADA's products and services.

   2. Sending open letters, thank you letters.

   3. Notifying users of promotional information, advertising or for direct marketing purposes.

   4. Evaluating and analyzing the market, customers, and services of BADA.

   5. BADA collects information for the purposes of improving service quality such as: Identifying visitors, BADA's website and analyzing and optimizing BADA's websites.

   6. Other contents that BADA is allowed to use Information that are not contrary to the provisions of law.

2. Scope of information collection
   User information that BADA will collect includes

   1. Full name;

   2. Phone number;

   3. Email;

   4. Address;

   5. We may also collect information about the number of visits, including the number of pages you view, the number of links you click and other information related to connecting to the website. We also collect information that your Web browser uses each time you access the website https://giacongbienap.com/, including: IP address, browser type, language used, time and addresses that the browser accesses.

   6. For each specific collection purpose, depending on the time, BADA may request customers to provide additional information to ensure the use of the user or to ensure the communication between BADA and customers is smooth and convenient.

   7. For the scope of Information collection mentioned in this Policy, users have the option to provide or refuse to provide Information to BADA.

3. Information storage time
   Customer's personal information will be stored until the customer requests cancellation. In all other cases, personal information will be kept confidential on the BADA server

4. Address of the unit collecting and managing personal information

   1. Dong Anh Transformer Manufacturing Company Limited

   2. Address: Thai Binh Village, Mai Lam Commune, Dong Anh District, Hanoi City, Vietnam

   3. Phone: +84 987813068

   4. Email: Ctybienapdonganh@gmail.com

5. Individuals and organizations can access information
   For information collected by BADA from customers through the website https://giacongbienap.com/, only the following individuals and organizations have the right to access the information:
   Owner of the website https://giacongbienap.com/

   1. Customers are the owners of the information provided

   2. Authorities when required by law

6. How users access and edit their personal data​​​​

   1. Customers have the right to request access and request us to correct errors In case of any omissions in the personal data provided, we may even request that we delete personal information at any time.

   2. Users and customers can edit or change the information submitted for consultation by sending an email directly to the mailbox Ctybienapdonganh@gmail.com, contacting us by phone number 0987813068 or using other methods as agreed to request changes.

   3. Commitment to protecting customer personal information
      We are committed to absolute confidentiality of customer personal information according to BADA's personal information protection policy. The collection and use of personal information is only done with the customer's consent, unless otherwise required by law.

   4. We will not use, transfer, provide, or disclose customer personal information to third parties without the customer's permission.

   5. In the event that the information storage server is attacked and results in loss of personal data, BADA will notify the authorities for timely investigation and handling, and notify the customer.

   6. We are committed to keeping all online transaction information of customers, including invoice information and digital documents, confidential in BADA's secure central data area.

7. Complaint handling process related to customer personal information

   1. In case the customer discovers that the personal information provided on the website https://giacongbienap.com/ has signs of being leaked, used for purposes other than item 1 or violating the law, please immediately notify BADA via phone number 0987813068 or send a letter to the email address sent directly to the mailbox Ctybienapdonganh@gmail.com. BADA will conduct an inspection and review of the storage and use of information in the shortest time. As soon as there is a conclusion, BADA will notify the customer. If any violation or information leakage is detected, BADA commits to remedy it within its authority and responsibility. In case the incident is beyond its capacity, BADA and the customer will work with the authorities to resolve it. In case the customer is not satisfied with BADA's complaint handling conclusion, the two parties will negotiate to resolve it. In case negotiation is not possible, the matter will be brought to the authorities for resolution in accordance with the provisions of law.